Terms & Conditions

Confidentiality and privacy

Organised Houselife provides a professional and confidential service and will not disclose client details to any third parties.

Disclaimer regarding property

Organised Houselife gives advice, which is believed to be in the best interest of the client at that time. Organised Houselife cannot accept responsibility for the actions the client takes on the basis of that advice, or any consequences as a result of that action.

Organised Houselife are not valuers of art or other items of special value or rarity. Clients are advised to seek their own valuations of any items before letting them go.

Organised Houselife will handle items with care. The client acknowledges that Organised Houselife will not be held liable for any losses or damages howsoever caused in their engagement. It is assumed that the client will have his or her own household insurance to cover any unforeseen loss or damage to property. Organised Houselife is insured for public liability and professional indemnity.

Limits of work

Organised Houselife cannot move or lift heavy items. If you have heavy items to lift, for example heavy boxes from the top of cupboards, wardrobes, or in the loft, you may need to consider hiring help or a willing volunteer.

Whilst Organised Houselife are not a cleaning service they would be happy to help undertake some light cleaning to assist the decluttering and organising process, for example, dusting shelves.

If your property has restricted access or is unsafe Organised Houselife reserves the right to cancel the agreement.

Removal of items

It is the client's decision whether to keep any items or let them go. Organised Houselife will not undertake removal of items to be discarded.

Payment terms

Organised Houselife will create the booking on receipt of 50% of the fee. Payment can be made via PayPal or bank transfer. The balance must be paid 24 hours prior to the service booked.


Both Organised Houselife and the client have the right to cancel the contract due to unavoidable circumstances. Organised Houselife will try and rearrange a cancelled appointment wherever possible. If the appointment is cancelled, by the client, with less than 72 hours notice of the agreed date and time, then no refund will be given.